Every Mobile Tech has dealt with
a tough customer or used car manager trying to make a sale. The best advice might be thought of as old hat today, but the world’s most remembered “positive thinker” would still urge you to struggle through it and have a positive and upbeat attitude.
The late Norman Peale’s commitment to positive thinking created a new way of dealing with problems.

For him, it wasn’t always easy. “Not a day goes by that I don’t have a struggle to overcome negative thinking,” Peale, who died in 1993 at the age of 95, once admitted in an interview. For Peale, it took a continuing effort. The author of The Power of Positive Thinking, one of the top bestsellers of all time, had to practice thinking positively every day.

Peale’s career began in Ohio when he took a job as a door-todoor salesman. He sold pots and pans then, but said that even after his religious leadership was successful, he still thought he was in the business of selling.

He said, “I see selling as a process of persuasion whereby an individual is induced to walk the road of agreement with you. The same is true when I am in the pulpit. If I give you a concept that is going to be beneficial to you and you accept it, I have sold it to you, even if you do not have to pay me any money for it.”

When you have a difficult customer, Peale said, the thing to do is send out goodwill thoughts, understanding thoughts, love thoughts, positive thoughts, and remain dispassionate yourself. You can take a scientific attitude and ask yourself why he/she acts that way. There must be something disturbing him/her that you don’t know about. You can’t make them over, Peale said, but you can show him/her a positive and pleasant nature and take them as they are. That’s what positive thinking has to do with it.